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Returns

RETURNS POLICY

At Adorawe, customer satisfaction is always our top priority. We want you to be completely satisfied with your purchase If for any reason you are unhappy, please contact Adorawe support at service@adorawe.net.

 

Warranty and Returns

Welcome to adorawe.com. We pride ourselves in our product quality with strict quality control checks in place, but to provide you with maximum peace of mind, we offer a comprehensive 15 Day Returns Warranty. Buy with confidence and Enjoy a great shopping experience at Adorawe!

 

Returnable Items

Items that can be returned/refunded or exchanged within 15 days of receiving must follow the criteria as below:

1. Faulty items damaged/broken or soiled upon arrival.

2. Items received in the incorrect size/color.

3. Unwashed, unworn and unused item(s) that have not met your expectation within 15 days of receiving.

 

Returns Process

Please carefully follow our return process to minimize any delays:

1. If your item is returnable (see above), please submit a ticket to our Support Center stating your:

·Order number

· SKU number or product name

· Reason for return

2. Our customer service team will respond to your request within 24 hours and discuss about the details for return process

3. Once we have received the returned item(s), we will email you and arrange an exchange or a refund within 3 days.

 

Non-Returnable Items

We will not accept returns of items in the following conditions:

1. Items outside the 15 day warranty time-frame.

2. Washed, worn, used or misused items.

3. Items under the following categories: Sale, Swimwear, Lingerie, Earrings. These items are not covered by the warranty.

Notes: All returns must be authorized by the Adorawe Team via the Support Center.

 

Return Shipping Costs

Please note:

1. Shipping costs to return the items are at the customer's expense.

2. Please contact your local post office to confirm the actual return shipping fee. We recommend you use the cheapest registered airmail method that is available.

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