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FAQ

Hi! Dear customers! We are so glad to hear from you. Youre recommended to check the FAQs list to answer your personal questions.If your questions are still not answered in our FAQ section, please Contact Us and we’ll get back to you ASAP.

 

ACCOUNT

How do I register?

Enter My Account page or click Account button on the top right of ADORAWE.Then, fill in your Email and Password as required.

What if I forget my password?

Don’t worry! If you forget your password, just click “Forgot your password?” link on the “Login” page and input your email, then you will receive a password reset email .

What if I cannot login to my account?

Check your login details carefully. Please make sure that the email address is the same one you used for registration and the password is correct. And ensure that your web browser accepts cookies. If you are still not able to access your account, please contact us and outline your problems.

 

PRODUCTS

How to choose the sizes?

The sizes vary among different countries.You can find the size guide or details under each item for selection of correct sizes.

What happens if my item is out of stock?

For our popular items, they may go out of stock quickly, so don’t hesitate when they’re still available. If the one you pick is out of stock, send us an email and we will do our best to restock.

Can I remove item from the shopping cart?

Yes, if the order is not placed, you can remove. But once you have placed the order, you can’t delete any item any more.

The actual items will be looking like as pictures?

All items on the App or website are the same as in the picture.You can also check the comments of each item.

 

ORDERS

Why I can not check out?

Reasons could be as below:

1. Delivery address: Kindly confirm your delivery address and cell phone number which must be valid;If not,please edit again.

2.Poor internet connection: Please refresh the page and try to check out.

Where I can find my order details?

1. Log in your Adorawe account

2. Find your order in my Account- My orders

Why my orders got canceled?

1. Unconfirmed order: the order will be canceled by system if not confirmed within 7 days.

2. Address issue: If your order is with incompleted address and not confirmed by customer service team, it will be canceled

3. Stock out issue: If the item was stock out, the order will be canceled.

Can I change the shipping address?

1.You can find the address in My Account-Settings-Address Book, then edit directly

2.Processing order: Please contact customer service team via Email to update your delivery address

How Can I cancel the order?

Please contact us via Email at service@adorawe.net, we will help cancel your order.

Note: If your order was shipped, we are unable to cancel it and once you refused to take the shipment which has impact on your next COD order.

Why my order split into many packages?

Due to size of your order, it will be more convenient to ship by multiple packages.

Please do not worry, each package can be tracked with its own tracking number.

Why I did not receive complete order?

Due to certain items are stock out, we have to cancel them before shipping

Certainly, we have removed the price of this item from your total amount, kindly do not worry about this.

Can I add or cancel the item from my order?

Kindly send us your request via email, we will do the needful accordingly.

 

PAYMENT

We accept below payment methods

1. Credit Card/Debit Card

2. PayPal

3. Cash on delivery

COD available for orders from 5-500USD. Cash on Delivery is available for Saudi Arabia, Kuwait, United Arab Emirates, Bahrain, Oman,Jordan, Qatar.

 

SHIPPING

What shipping methods do you offer?

We offer global standard express shipping.

How much does shipping cost?

Free shipping on orders over $52.00. For orders under $52.00, $8.00 shipping fee will be charged.

 

Return & Exchange

What is your return policy?

Online purchases (final sales, specials, gifts excluded) made through Adorawe are valid for exchange and return within 15 days from the delivery date.

All return/exchange items must be returned unworn, undamaged, unwashed and with all the original labels attached in original packaging. You can click Return & Exchange to get more details.

How can I return or exchange an order?

To request a return or an exchange, please contact us. Select the type of return problem on the contact us page, and provide the order number and your email, then our customer service team will contact you soon.

If the received items are incorrect or defective, what should I do?

We would be so sorry if this happens. Please claim an exchange and we’ll help you to get the correct items.

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